Refund policy
1. Overview
RSS Merchants is committed to maintaining a trustworthy marketplace for all customers. As a platform, RSS Merchants facilitates transactions between vendors and customers, but each vendor is fully responsible for managing and issuing refunds for their products or services.
2. Vendor Responsibility for Refunds
All vendors on RSS Merchants must clearly state their refund terms on their product pages or vendor profile.
Vendors are required to handle refund requests promptly and professionally.
Please visit the Seller Profile, select the vendor, and review their refund policy.
Vendors must comply with all applicable consumer protection laws and marketplace standards regarding refunds.
3. Customer Refund Requests
Customers must contact the vendor directly for any refund inquiries or requests.
RSS Merchants may provide assistance by guiding customers on how to reach the vendor but does not process or issue refunds on behalf of vendors.
4. Failure to Provide Refunds
RSS Merchants holds vendors to high-quality service standards. Therefore:
If a vendor fails to provide refunds in accordance with their stated policy or engages in unfair or misleading practices, RSS Merchants reserves the right to take corrective action, including:
- Issuing warnings
- Temporarily suspending vendor privileges.
- Banning the vendor from the platform.
- Supporting the customer in their bid to seek legal redress.
Such actions ensure a safe and reliable shopping environment for all users.
5. Platform Liability
RSS Merchants is a marketplace platform and is not directly responsible for a vendor’s refund decisions, actions, or financial obligations. However, the platform may intervene to protect customers and uphold marketplace standards when necessary.
6. Policy Updates
RSS Merchants may update this Refund Policy at any time to ensure compliance with legal requirements and marketplace best practices. Vendors and customers will be informed of any significant changes.